FAQ's

How can I contact Home and Garden?

You can get in touch with us through the following: Hot Line: 1815858 Sales Team: 91112505/4/3/2 Webstore: 91112510/20/27 Customer Service: 91112500/01 Landscape Inquiries: 98833663/90920889 Email: Inquiry@homeandgarden.cc/customercare@homeandgarden.cc Working Hours: 8 AM to 10 PM SAT-FRI

I did not receive what exactly I ordered online. What should I do now?

If the order you received mismatches the order you placed, then please report it to our Webstore Support Team. The numbers are: 91112510/20/27

I forgot to add an item to my order. What should I do now?

Contact us if you need to add, change or remove the items from the order. Any amendments are accepted before dispatching.

Can I place one order with multiple addresses and areas?

Currently, every order is tagged with one delivery address, but in case you’re looking for a customized solution, feel free to contact our Webstore Numbers: 91112510/20/27 We will take care of your custom request.

Can I have multiple addresses in my account?

Yes. You can add as many addresses as you need to a single account. Go to My Addresses and click on "Add New Delivery Address" button.

If I place an order, how long does it take to deliver the order?

We offer each delivery within 72 hours. Our team will inform you before it is out for delivery.

Can I make the payment through Debit Card or Credit Card?

Yes, we have Debit Card/Credit Card and KNET payment methods.

I bought a natural plant from the store a month ago and now it is dying, what should I do?

Well Sir/Madam, Sorry to know about your plant, but we don't offer any warranty or guarantee on natural plants. There is no refund or exchange for them. However, our customer service team will guide and help with the best of their knowledge and expertise. If needed, they can arrange a maintenance service for your plant. Please get in touch with them on 91112500 and 91112501, between 9 AM and 6 PM. Saturday to Thursday.

I followed all the instructions provided by the Sales Expert, but still, my plants are weakened.

Well Sir/Madam, Our Sales Experts guide you with the standard instructions and tips to take care of plants. They strive to get you the maximum information about the plants. However, as you know every plant responds differently to the treatment given. Hence, it is very much required to know your plants well. Also, observe their response to the treatment. It is always recommended to verify the information and then perform. These standard instructions/advice may vary greatly depending on time, climate, weather conditions, season, geography, circumstances, immunity, and a variety of other factors.

I want to design my garden. What is the process?

Thank you for showing your interest in Home And Garden's products and Services. Firstly, you will have to get in touch with our qualified Designers. They will help you to fulfill your dream of making a garden. Their contact details are Mr. Mishali -90920889, and Mr. Ayed-98833663. Book an appointment with the landscape experts, Click Here: https://homeandgarden.cc/product/booking-consulting/

I want a maintenance service for my garden. What is the process?

Well Sir/Madam, we offer maintenance service to the gardens designed by Home And Garden only.

I recently bought some Orchids/ flowers and they are falling now. What should I do?

Well, once these flowers blossom, they tend to fall. However, don't worry, the new flowers will come slowly and gradually. You can buy some fresh Orchids and keep these old ones for recovery. Once they blossom again, you can bring them into the decoration. Get in touch with our Customer Service team to get more information.

I recently bought some small Orange/Citrus plants and they are falling now. What should I do?

Well, these small Orange or Citrus plants are ornamental plants. These tiny fruity plants do not last long. They are mainly considered gifts to be given to your loved ones. They may regrow fruits again, just give it time. Get in touch with our Customer Service team to get more information.